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Deposits and balance payments can be made by debit or credit card, postal order, bank draft or bank transfer. Please check our bank details on our Travel Essentials page for the relevant information. American Express can be used on bookings paid in sterling only. Cheque payment can be accepted provided you allow sufficient time for balance to clear prior to your balance due date. You can also pay on-line in the Manage My Booking link.

Deposit is required on booking and is dependent on your holiday type and starts at £100pp for city breaks. Full payment is due 10 weeks before departure hence if you book less than 10 weeks from departure full payment will be due when you book.

One small item of hand luggage (handbag/laptop case) is included on all flights. There is a charge for checked in luggage on European holidays, unless otherwise stated. All long-haul holidays include checked in luggage in the price published. Find out more about our up to date baggage information.

Travel documents (tickets and Itinerary) will be emailed to you approximately 10 days prior to your departure.

Upon booking, Travel Department require your full name as it appears on your passport, along with your passport details including number and expiry date as well as date of birth. This information will be treated as confidential and will be only provided to airlines, hotels and cruise operators that require them.